Leaders in Loyalty and CRM

This is who we are. We’re real people who have fun with what we do. Our work is our play. You can accuse us of taking our work too seriously, but never ourselves. We’re digital innovators, progressive thinkers and creative storytellers—together discovering loyalty in amazing spaces.

Our History: Founded by Loyalty Pioneers

We’re early arrivers. Road graders. Innovators and entrepreneurs who saw a different way. To build our brand and culture the way we wanted. The way we knew was better. Offering capabilities no one else has in this space.


John Armstrong

Suzy Cox

Guy Cierzan

Jim Mattson

Janelle Hesse

Michelle Davis

Cindy Roseland

Joerg Granacher

Stacy Kjelland

Ken Seaton

Mike Sund

Denise Holt

Tom Madden

Andrew Kelly

Angie Rafferty

Kristie O'Shea

Emily Merkle

Terry Hunt

Ro Monnington

Neil Tierney

Olson Culture

Our Brand: We’re Part of Something Big

There’s no problem we can’t solve. As part of the larger ICF Olson group, we can tap big thinking from across all of our capabilities—without the silos and politics of a traditional holding company. Our P&L sits at the client level—so we can align our best talent and resources according to your needs, not our org structure.


Interested in working here?
See open positions.


Bangalore, India

71 Jyoti Nivas College Rd
Koramangala Industrial Layout
Koramangala, Bengaluru, Karnataka 560034

Chicago, IL

564 W Randolph St
Chicago, IL 60661

Chicago, IL

211 W. Wacker Drive
Suite 1300
Chicago, IL 60606

Columbus, OH

130 East Chestnut Street
Suite 402
Columbus, OH 43215

Fairfax, VA

9300 Lee Hwy
Fairfax, VA 22031

London, UK

10 Midford Place
Fitzrovia, London W1T 5AE, UK

Los Angeles, CA

9465 Wilshire Blvd #300
Beverly Hills, CA 90212

Minneapolis, MN

420 N 5th St #1000
Minneapolis, MN 55401

New York, NY

630 3rd Ave
New York, NY 10017

Richmond, VA

901 East Byrd Street, Suite 910
Richmond, VA 23219

San Francisco, CA

1161 Mission Street
San Francisco, CA 94103

Toronto, ON

400 University Ave
Toronto, ON M5G, Canada

Washington DC

1725 I St NW
Washington, DC 20006