An intuitive, browser-based Contact Center provides a single source for truth about your customer.
- Lets you capture customer interactions and manage information from anywhere, anytime
- Gives you a 360° view of each member including:
- Member information (Personal Information, Tier, Enrollment Date, etc.)
- Interactions with the program (Email, SMS/push notifications, logins, call center contacts, etc.)
- Transaction details
- Promotion progress
- Retroactively manage or edit previous transactions or activity
- Simplified user interface for quick customer lookup and management, streamlining customer care
- Manage Tally users and roles as your staff evolves
A powerful program management tool that’s easy to execute and integrates seamlessly with your ESP and other platforms.
- Flexibility to create unique promotions to engage customers and drive more spending
- Target your promotions by customer segment, geographic location, member tier and more
- Unique capabilities for creating custom promotions based on your business objectives
- Manage program partners, associated rewards and their benefits with ease
- Easily tie promotions to communications, targeting the right customers at the right time
Everything you need to know about your customer, on demand, at your fingertips—so you can take action, immediately.
Tap into advanced reporting capabilities that range from operational reports to a robust data visualization reporting suite, along with SAS-based generated models and advanced predictive analytics.
- Operational Reports: Leverage operational dashboards and reports configured around your KPIs, delivering the at-a-glance intelligence you need to keep your marketing program on-track
- Interactive Insights: Harness interactive insights and data visualization built into Tally to help you slice and dice data and uncover insights in an intuitive way
- Advanced Analytics: Employ advanced analytics and predictive intelligence that leverage powerful algorithms built on top of your customer data to drive offers or communications to your customers
Extend your marketing budget with predictive models that identify and drive incremental spend from your customers with the greatest growth potential.
Engaging digital experiences across devices that recognize each customer individually to amp up their purchase behavior.
- Engages your members across screens whenever and wherever they may be
- Gives customers a place to track their reward progress, access promotions, and gain valuable information
- Leverages Responsive Web Design and Development for the best customer experience across all devices
- Diverse Mobile capabilities including App, Wallet, SMS, Push Notifications
- Integration with IoT/Wearables, POS Receipt Messaging and email communications